eCASE Investigation: For Inspectors General & Investigators

Gain Control from Hotline to Case Closed

Inspectors General (IGs) and investigators need to efficiently conduct and supervise investigations, but many current IG investigation systems use manual or outdated processes that are time intensive and costly. If IG systems rely on manual intervention or additional systems to fill in the gaps, they open the door for inconsistencies and human error. To streamline processes and reduce cost, IGs must implement modernized solutions that automate the full investigations lifecycle and that can easily adapt to change.

eCASE® Investigations

eCASE Investigations automates, tracks, and reports on the complete IG investigations process, improving efficiency, providing real-time process transparency, and speeding report generation. eCASE Investigations is built on the adaptive eCASE Platform, allowing it to be easily tailored to unique IG requirements via configuration, not coding.

Core Capabilities

▪ Complaints and Investigations Management: Manage and track case data, records, documents, evidence, workflow, staff, activities, outcomes (including Subpoenas, Consensual Monitoring, and referrals), and more for a variety of different investigation types.

▪ Time Management: Track and report on time charged to each case. Track agent time, leave, and Law Enforcement Availability Pay (LEAP).

▪ Requirements Management: Track and report on compliance with training and medical requirements.

▪ Report Generation: Over 100 pre-configured reports, including the SAR Fiscal Year, SAR six-month, CIGIE, CIGIE Personnel Actions, and more. Ad hoc report module enables custom reporting on case data.

▪ Inventory Management: Manage inventory assigned to all agents utilizing three types of master inventories (accountable, expendable, technical).

▪ Integrity Briefings Management: Plan, conduct, and document internal and external briefings.

▪ Hotline Portal: Receive tips from citizens, employees, and officials to report suspected cases of fraud or abuse. Auto-populate new investigative case with hotline complaint information

Key Benefits

Speed Investigations: Tailored workflows, rules, electronic forms, and reports accelerate audit processes

Reduce Cost: Configurable eCASE Platform easily adapts to new requirements without custom coding

Increase Security: Protect sensitive information using granular, role-based permissions to case data, documents, and system features. Users only see the data relevant to them

Unify Processes: All IG investigative processes consolidated on a single, unified platform. Powerful data model links cases and uncovers complex relationships among people, places, and things

Improve Visibility: Canned and ad hoc reports provide detailed process data. Role-based dashboards summarize key performance indicators at a glance

Ensure Compliance: Pre-configured rules and workflows ensure compliance

Audit & Investigations for OIGs

Why host OIG audit and investigations on a single platform?

Today’s leading organizations demand transparency and accountability at all levels of the enterprise. How do you ensure your OIG audit and investigations teams are able to stay ahead?eCASE offers distinct platforms for Audit & Investigations with one authority to operate (ATO), a single implementation, and aligned training and support. In addition, OIGs benefit from a secure environment that enables role-based data sharing for easy and fast collaboration across offices. What’s more, this selective sharing of evidence, subjects, and records saves time and duplicative work.

Benefits

More Efficient

Unified processes and comparable features such as reporting, dashboards, and letter templates allow for ease of training between applications, increasing efficiency and reducing cost

More Transparent

All actions are tracked, and reports are generated by the click of a button. In the event of a case traveling between OIG audit and investigation offices, easily understand the case history and scope through enterprise reports

More Secure

eCASE applications are hosted SaaS in our FedRAMP-certified data center or on-premises