OPEXUS’s implementation process is a structured five-phase approach that ensures successful project execution from discovery through launch. Our project management office works exclusively with the public sector. Together with the project team, they oversee a seamless process, with a dedicated project manager responsible for aligning project goals with client needs and ensuring quality and efficiency, ultimately resulting in a well-coordinated and successful implementation.
During Discovery, we engage customers, identify stakeholders, and provide product demonstrations. Configuration involves iterative meetings and documentation updates, while Data Mapping ensures a smooth transition from legacy systems.
In the Readiness phase, we meticulously prepare for the Launch. This includes thorough User Acceptance Testing (UAT) to identify and address any issues, comprehensive training materials tailored to your project, and train-the-trainer sessions to empower your team with in-depth knowledge for ongoing support and training. This phase ensures a smooth transition to Customer Success.