5 Benefits of Built-for-Government Audit Software

Explore the key stages of HUD-OIG’s implementation of the eCASE Audit solution. This session offers a detailed look at the strategic implementation and change management processes essential for modernizing government operations effectively. Our speakers, Karen Cookson and Anuj Desai, share their firsthand experiences and the strategies that navigated the complexities of bureaucratic transformation.

Speakers:

• Karen Cookson: As a Senior Auditor and Database Administrator, Karen played a pivotal role in the eCASE Audit software implementation at HUD-OIG, from preliminary market research to planning and executing the deployment strategy.
• Anuj Desai: Solutions Engineering Manager at OPEXUS, Anuj brings extensive knowledge in software solutions for government.

Implementation Journey: The webinar examines the rigorous process from the initial selection of the eCASE Audit system to its full operational status in Spring 2023. Key phases discussed include:

• Selection Process: Evaluation of potential vendors and systems, leading to the selection of OPEXUS.
• Planning and Preparation: Detailed mapping of existing processes and preparation strategies to ensure a seamless transition.
• Execution: The rollout strategy involving over 250 auditors across various locations, emphasizing the importance of communication and training.

Change Management Focus: Change management is highlighted as the cornerstone of the discussion, underscoring the essential elements that ensure the adoption and success of new systems within government agencies. Key topics include:

• Establishing Change Champions: Formation of a dedicated team to lead change initiatives, composed of members from various levels within HUD-OIG.
• Communication and Engagement: Strategies to maintain open lines of communication and actively engage all stakeholders throughout the implementation process.
• Training and Support: Development of comprehensive training programs to equip users with the necessary tools and knowledge.

Challenges and Solutions: The webinar addresses common obstacles faced during the project, such as resistance to change and logistical issues, and discusses the strategies employed to overcome them, including:

• Stakeholder Engagement: Ensuring all parties were involved and informed to foster a supportive environment.
• Adaptive Strategies: Adjusting plans dynamically in response to feedback and emerging issues during the implementation phase.

Interactive Q&A: Anuj Desai led a Q&A session, providing attendees the opportunity to pose specific questions and discuss various concerns related to their own experiences with software implementation in government settings.

This webinar is a crucial resource for government officials, auditors, and IT professionals involved in software implementation and change management within large bureaucracies. The lessons learned and strategies shared offer a roadmap to navigating the complexities of introducing new technologies in government environments.

For those who missed the live session or wish to revisit the discussions, we invite you to watch the full webinar replay. Gain deeper understanding of managing successful software implementations and transforming governmental operations effectively.