Reports & Guides

Overcoming Case Management Challenges in State and Local Government

September 22, 2023 / #State, Local, Education (SLED)
Uncovering the Root Cause Behind Underperformance in SLED Agencies

When it comes to case management, state and local government agencies are contending with outdated legacy systems, operational inefficiencies, and widespread staffing shortages.

These hard realities impact an agency’s ability to provide transparency and responsiveness to constituents, drain already too-tight budgets, stretch a burned-out workforce further beyond its limits, and result in less than-ideal experiences for citizens and government employees alike.

Based on our team’s firsthand interactions with these agencies and our public sector expertise, here are the biggest case management challenges we see in the public sector.



The biggest case management challenges in state and local government

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